PRODUCT CARE
How should I store my chocolates?
Our praline and ganache range is best consumed within two weeks and our truffles approximately one week. The chocolates will remain fresh and best retain their delicate flavours and textures if they are kept in a dry atmosphere at a temperature range between 12 – 20 degrees. The chocolate should also be stored away from light and any strong aromas.
Can I store chocolate in the refrigerator?
We do not recommend refrigerating your chocolates, however if you have no alternative, keep chocolates in their packaging, place in an airtight container and wrap completely in plastic film before placing in the refrigerator. Remove from the refrigerator at least two hours before eating, without removing the plastic film, to allow the chocolate to slowly reach room temperature.
Why has my chocolate turned white?
Chocolate turns white when the cocoa butter within the chocolate has separated toward the surface. It is often referred to as ‘chocolate bloom’. There are several causes, most often occurring as a result of warm storage conditions. Despite its appearance, chocolate that has “bloomed” is still safe to eat.
QUALITY
What is couverture chocolate?
The word couverture describes high quality chocolate that contains a certain amount of extra cocoa butter; between 32% and 39%. Combined with proper tempering of the chocolate, this higher percentage of cocoa butter gives the chocolate a firmer “snap” and a creamier flavour.
Does Koko Black use Fairtrade Certified chocolate?
Currently Koko Black does not use Fairtrade Certified chocolate. Koko Black imports its chocolate blends from Europe. As a small, but growing company, we are aware of our responsibilities in terms of the practices of our suppliers. Having conducted due diligence on them, we are confident of their commitment to fair and sustainable cocoa production. However other than knowing they are some of the most reputable chocolate companies in the world, still we cannot guarantee their products are completely free of the breadth of concerns that exist.
The current situation is a short term reality for Koko Black. Please visit the ‘Cocoa’ page of our website to read more about our plan for the future.
Does Koko Black use palm oil in its chocolates?
No, we do not use palm oil in any of our chocolates.
NUTRITION
Does Koko Black have any gluten free products?
Most of our handmade chocolates, blocks and bars are gluten free; however as a precaution we state that all products may contain traces of gluten, due to the environment in which the chocolates are made. Visit the shop to find out which products do and do not contain gluten.
Are any of Koko Black’s products Sugar or Dairy Free?
Our sugar free products are the Single Origin 100% Dominican Republic chocolate bar. All dark chocolate bars are dairy free and there are three dairy free products in the chocolate cabinet range; Dark Pistachio, Mint and the Orange Segment.
Are any of Koko Black’s products nut free, alcohol free or suitable for vegans?
Yes some products are nut free, alcohol free and suitable for vegans. Please refer to the allergens section on each product page. However we do state that all products may contain traces of nuts because of the environment in which they are produced.
SHOP
What is the delivery timeframe to have chocolates delivered to me?
Deliveries are booked on business days Monday to Thursday. Orders with a delivery address to a capital city will usually be delivered in 1 to 5 business days (excluding Perth and Darwin). For regional areas and addresses in Western Australia and the Northern Territory, delivery may take up to 7 business days. No deliveries are shipped on Fridays, in order to ensure that our chocolates are not stored in hot warehouses over the weekend. The delivery cost of $13 applies, with the exception of gift vouchers, in which case delivery is free.
Why is the delivery fee $13?
Koko Black chocolate is shipped to ensure it arrives at the destination in ideal condition. Inside the beautiful outer-parcel box, the chocolates are packed in a polystyrene inner-box with ice packs and bubble wrap.
Does Koko Black ship internationally?
We do not currently ship internationally however we hope to change this in the future.
Does Koko Black accept international orders for delivery within Australia?
While we do not currently ship internationally, we can accept online orders from countries outside of Australia, for delivery within Australia.
SALONS
Where are Koko Black salons located?
Koko Black salons are located in Melbourne, Canberra and Perth. For specific locations and trading times in each state, please visit our Salons page.
Do Koko Black salons take bookings?
Generally speaking, we do not take bookings. However, if you have a specific requirement, please contact the salon of interest directly. You will find details on our Salons page.
Does Koko Black cater for private events?
Koko Black hosts private functions and events at the Collins Street and Lygon Street salon in Melbourne. With capacity from 40 guests seated to 100 guests cocktail style, packages are tailored to suit every occasion whether it be a corporate networking event, staff incentive or private celebration. Visit the Services section in the main menu and select ‘Functions’ for more information.
What is the Queen of Hearts high tea and at which salons can I try it?
The Queen of Hearts high tea is Koko Black’s interpretation of the revered high tea. Served on beautiful tiered Wedgwood plates, the menu combines sweet and savoury delicacies with Koko Black’s signature chocolate beverages, to deliver a high tea like no other. The Queen of Hearts high tea is available to enjoy at our Claremont salon in Perth 7 days per week or at the Collins Street Salon in Melbourne every Saturday and Sunday.
What are the salon opening hours?
The salon hours vary greatly. Please visit our Salons page for specific salon information.
Are there plans for more salons opening in the future?
We are always looking for new opportunities and will open new salons in the future. Sign up for our newsletter to be the first to hear of upcoming salon openings.
Are there franchising opportunities with Koko Black?
Koko Black is a privately owned business; therefore there are no franchising opportunities.