Koko Perth_2104-196

Product Care

How should I store my chocolates?
Our praline and ganache range is best consumed within two weeks and our truffles approximately one week. The chocolates will remain fresh and best retain their delicate flavours and textures if they are kept in a dry atmosphere at a temperature range between 12 – 20 degrees. The chocolate should also be stored away from direct light and any strong aromas.

Can I store chocolate in the refrigerator?
We do not recommend refrigerating your chocolates, however if you have no alternative, keep chocolates in their original packaging, place in an airtight container and wrap completely in plastic film before placing in the refrigerator. Remove from the refrigerator at least two hours before eating, without removing the plastic film, to allow the chocolate to slowly reach room temperature.

Why has my chocolate turned white?
Chocolate turns white when the cocoa butter within the chocolate has separated toward the surface. It is often referred to as ‘chocolate bloom’. There are several causes, most often occurring as a result of warm storage conditions. Despite its appearance, chocolate that has “bloomed” is still safe to eat.



What is couverture chocolate?
The word couverture describes high quality chocolate that contains a certain amount of extra cocoa butter; between 32% and 39%. Combined with proper tempering of the chocolate, this higher percentage of cocoa butter gives the chocolate a firmer “snap” and a creamier flavour.

Does Koko Black use Fairtrade Certified chocolate?
Currently Koko Black does not use Fairtrade Certified chocolate. Koko Black imports its chocolate blends from Europe. As a small, but growing company, we are aware of our responsibilities in terms of the practices of our suppliers and have conducted due diligence. We are confident of our chosen suppliers’ commitment to fair and sustainable cocoa production.

Please visit the Cocoa page under our Philosophy tab on our website to read more about our plan for the future.

Why is the praline shelf life shorter than chocolate brands?
Unlike mass produced chocolates in the market, Koko Black products are made from the traditional method using only premium cocoa butter rather than vegetable fats and fillers. Because our products are natural, have no preservatives and contain fresh cream and butter, our products have a limited shelf life to ensure optimum freshness.

If you would prefer a product with a longer shelf life, our butter and cream free products such as the Sandpiper rangeour bars and blocks, or the Inclusions range will allow for longer storage.



Does Koko Black have any gluten free products?
Most of our handmade chocolates, blocks and bars are gluten free; however as a precaution we state that all products may contain traces of gluten, due to the environment in which the chocolates are made. Visit the shop to find out which products do and do not contain gluten.

Are any of Koko Black’s products Sugar or Dairy Free?
Our sugar free and dairy products are the Single Origin 100% Dominican Republic chocolate bar. All dark chocolate bars are dairy free and there are three dairy free products in the chocolate cabinet range; Dark Pistachio, Mint and the Orange Segment.

Are any of Koko Black’s products nut free, alcohol free or suitable for vegans?
Yes some products are nut free, alcohol free and suitable for vegans. Please refer to the allergens section on each product page. However we do state that all products may contain traces of nuts because of the environment in which they are produced.

Are Koko Black products Halal Certified?
No, our products are not Halal Certified.


Online Orders & Shipping

Where can I view items in my shopping cart?
When ordering online at kokoblack.com, you can view your shopping cart by clicking on ‘Shopping Cart’ located in the top right hand corner of the page, just above the ‘search bar’.

What are your delivery methods?
To ensure our product arrives safety, Koko Black use Australia Post’s Express Post service. Due to the sensitive nature of our product, we only ship to selected locations within Australia in warmer seasons. Please note we do not deliver to private mail boxes or parcel lockers that are subjected to higher temperatures.

To avoid increasing transit times that may result in exposure to potentially extreme temperature conditions, we do not dispatch parcels on Fridays. To ensure your parcel arrives safely, we may hold into your order in our temperature controlled facility if we have concerns about the weather causing damage to your order.

Australia Post will return your order to the nearest post office or depot for collection if no one is present to receive the delivery. To ensure product arrives safely we recommend you arrange a delivery location where someone will be available to receive your order.

Who can I contact about my online order?
If you need to contact us about your online order, please email [email protected] and we will endeavor to respond within the next business day.

Where is my order sent from?
All Koko Black product is produced, packed and dispatched from Melbourne.

What delivery times can I expect?
Once submitted, online orders can take between 2-10 business days to process, pack, and deliver to the shipping location*.

You will receive a confirmation once your order is dispatched from Melbourne. Express Post service will be used and your order should arrive the next business day (from the dispatched date).

*During peak periods such as Christmas and Easter, standard delivery times may vary. Christmas in particular can coincide with warmer weather. Please consider ordering early to ensure you receive your order before your desired date as Australia Post cannot guarantee requests for specific delivery time and dates.

How much does postage cost?
We charge a fixed fee of $15.00 for all deliveries regardless of the size of the order. We do not charge shipping fees for gift cards or gift vouchers.

Please note that gift cards may be purchased online, for redemption in Salons only.

Does Koko Black ship internationally?
We do not currently ship internationally.

Does Koko Black accept international orders for delivery within Australia?
While we do not currently ship internationally, we can accept online orders from countries outside of Australia, for delivery within Australia.


Salon Information

Where are Koko Black salons located?
For specific locations and trading times, please visit our Salon locations page.

What are the salon opening hours?
The salon hours may vary between Salons. Please visit our Salons page for specific salon information.

Are there plans for more salons opening in the future?
We are always looking for new opportunities and will open new salons in the future. Sign up for our newsletter to be the first to hear of upcoming salon openings or follow us on Facebook.

Are there franchising opportunities with Koko Black?
Koko Black is a privately owned business; therefore we do not offer franchising opportunities.



Where can I find the menu and menu items?
Menus for each Salon can be found in the Salons tab under each relevant Salon’s section. The menu will vary between Salons.

Do you serve Queen of Hearts High Tea, sets for two, or Dessert Degustations to share?
We are pleased to offer menu items that include High Tea (with savoury and sweet menu favourites) and Dessert Degustations – comprising of our most popular desserts – and perfect for two. Please check the menu for each Salon, found under the Salons tab.


Bookings & Private Functions

Do Koko Black salons take bookings?
Generally we do not take bookings. However, if you have a specific requirement, please contact the salon of interest directly. You will find details on our Salons page.

Does Koko Black cater for private events?
Koko Black hosts private functions and events at the Collins Street and Lygon Street salons in Melbourne. With capacity from 40 guests seated to 100 guests cocktail style, packages are tailored to suit every occasion whether it be a corporate networking event, staff incentives or private celebrations. Visit our Functions page, under our Corporate and Weddings tab for more information.