Dear Koko Family,
Just like you, we are feeling a little overwhelmed with what is happening across our country and the world right now. However, as we are faced with uncertainty in the coming months, we will find our strength through kindness, community (and of course, chocolate).
As a small Australian business, we’re continually monitoring and following the advice of the Australia Government Department of Health and the World Health Organisation. Our priority is the health and wellbeing of our Koko family - our staff and you, our valued customers. We want to provide a little piece of normality during times of uncertainty and ensure everyone enjoys a memorable Easter celebration, even if it is a little different this year.
So, here’s what we’re doing:
As a premium food business, hygiene and high quality are always our top priority; however, we’ve implemented additional initiatives to ensure the ongoing safety of our staff and customers by:
- Increasing the cleaning of our stores, manufacturing facility and Creative Centre.
- We are in the process of ensuring all our stores are equipped with additional hand sanitisers available for both customers and team members.
- Temporarily removing loose samples from all stores and encouraging cashless payment of all transactions to prevent the possibility of cross-contamination.
Finally, we’re constantly checking in on our Koko family, whether they’re in store, handcrafting our product or buying them online. A little kindness goes a long way (especially if there are pralines involved!).
Whilst there is no question the current environment is scary and uncertain; we are 100% committed to ensuring our customers enjoy a happy and healthy Easter. With only three weeks to go, our stores remain open and ready to help you prepare for what will be a wonderful (if not slightly different than expected) celebration with your loved ones.
Lastly, I want to encourage us to connect. During times of uncertainty, what will prevail is not the fear or panic, but the generosity and kindness that we can extend to each other. We can all give the gift of kindness this Easter – with eggs representing new life (and hope) why not pay it forward and leave a special treat on your neighbour’s doorstep.
To that end, I wish everyone a safe and healthy Easter!
Nicolas Georges - CEO, Koko Black