DELIVERY 

 

    WHERE DO YOU DELIVER?

    We currently deliver our chocolates across Australia using an end to end refrigerated delivery service to ensure your chocolates arrive in perfect condition. We do not deliver to PO Boxes or Parcel Lockers. 

    DELIVERY OPTIONS

    Deliver to

    Delivery Cost

    Delivery Timing

    Domestic orders over $100  FREE

    Refrigerated Shipping (VIC & NSW) Standard Shipping (QLD, SA, WA & NT).

    Excludes same day delivery

    Melbourne Metro

    $25

    Same Day, for orders placed before 12pm AEST*

    VIC

    $15

    1-3 days from dispatch

    NSW

    $15

    2-4 days from dispatch

    QLD

    $15

    4-6 days from dispatch

    NT $15 4-6 days from dispatch

    SA

    $15

    4-6 days from dispatch

    WA

    $15

    7-9 days from dispatch

    TAS

    $15

    4-6 days from dispatch

    Please note that while most orders are ready for dispatch within 1-2 business days, depending what time and what products you order, some orders may take additional time to prepare. We do not ship on public/bank holidays. While we will do what we can to ensure your order is delivered on time, Koko Black cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

    *Cut off times for same day delivery orders placed on Valentine's Day, Christmas Eve and Easter Thursday is 11am. 

    WILL MY ORDER BE SHIPPED STRAIGHT AWAY?

    Yes, most orders are ready for shipping within 1-2 business days, depending what time and what products you order, some orders may take additional time to prepare.

    Read more about our delivery options above.

    HOW CAN I TRACK MY ORDER?

    Once your order has been dispatched you will receive a confirmation e-mail including a link to download your tax invoice. You will receive an SMS notification to the mobile phone number provided within 24 to 48 hours with more information on delivery. This SMS will include an estimate delivery date and a tracking link so you can keep an eye on delivery. Please Note: the SMS message will be sent to the contact number provided within shipping details. 

    CAN I ORDER MY CHOCOLATE ONLINE AND COLLECT IN STORE?

    Currently our online orders are only available for delivery via our shipping partners, you are not able to collect an online order in store.

    You can however place an order via phone with one of our stores directly, and pick up your order from that store. We do not accept credit card payment over the phone, therefore you will need to pay for your order upon collection.

     

    I’VE PLACED MY ORDER BUT MY SHIPPING DETAILS ARE INCORRECT. HOW CAN I CHANGE MY DETAILS?

    We are happy to change or amend your shipping details if the request is received before your order has been packed. We usually process orders within 1-2 business day so please call our Customer Service team on +61 3 9958 7400 from Monday to Friday 9am – 5pm AEST or send us your details here.