Promotional Terms & Conditions
10% off Crown Guests Offer
The Crown Melbourne Guest Offer (“Offer”) provides eligible Crown Melbourne hotel guests with 10% off their instore purchase at Koko Black Crown Melbourne. To qualify, guests must scan the in room QR code and subscribe, after which they will receive an offer email containing their discount, valid for five days from the time of signing up. To redeem, guests must present both their offer email and proof of hotel reservation, such as a booking confirmation, which must be sighted by the store team. The offer is single use only and cannot be redeemed online, combined with other discounts, or applied outside Koko Black Crown Melbourne. Exclusions apply, including Friends of Koko, the Hunter Candle, and any additional product exclusions designated by Koko Black. The offer is not redeemable for cash, and Koko Black reserves the right to change, amend, or refuse the offer at any time.
Koko Black Lunar New Year 2026 Competition
Schedule to Terms and Conditions
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Promotion Name |
Koko Black Lunar New Year 2026 Competition |
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Promoter |
Koko Black Australia Pty Ltd (ABN 77 610 100 546) of 111 – 117 Bamfield Road, Heidelberg West, VIC 3081, Australia. |
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Jurisdiction |
Australia wide |
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Entry Procedure |
To enter, entrants must, during the Promotion Period:
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Promotion Period |
The Promotion opens at 12:00am AEDT on 20 January 2026 and closes at 11:59pm AEDT on 12 February 2026. No entries will be accepted outside this time. |
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Entry Restrictions |
To be eligible entrants must during the Promotion Period: 1. be 18 years or over; 2. reside in an Australian State/Territory; 3. correctly follow the Entry Procedure; 4. accept these Terms & Conditions. |
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Maximum Number of Entries |
One (1) entry per person. |
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Prize Details |
There will be one (1) winner who will receive the entire Lunar New Year 2026 Collection, including:
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Total Prize Pool |
Total prize value: $313.70 AUD (incl. GST). |
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Draw Details |
Draw Date: 13 February 2026. |
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Time: 10:00am (AEDT). |
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Location: 111 – 117 Bamfield Road, Heidelberg West, VIC 3081, Australia. |
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Draw Method: Winners selected based on merit |
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Prize Restrictions (if any) |
Not applicable. |
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Notification of Winner(s) |
The winner will be notified by email within 24 hours of the Draw Date. Koko Black is not required to make any other attempt to notify the Winner(s). |
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Publication Details |
Winner’s name will be published on the Koko Black website within 24 hours of the Draw Date. |
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Prize Claim Date |
Prizes must be claimed by 14 July 2026. |
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Unclaimed Prize Arrangements |
If the Prize is not claimed by the Prize Claim Date or is deemed invalid in accordance with the Conditions of Entry, the Prize is forfeited and a further draw shall take place. |
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Date: 15 June 2026. |
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Time: 10:00am (AEST). |
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Location: Koko Black, 111 – 117 Bamfield Road, Heidelberg West, VIC 3081, Australia. |
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Notification and Publication Date: Redraw winner will be notified around 9:00AM (AEDT) on 15 June 2026 via email only. Koko Black is not required to make any other attempt to notify the winner. If the Prize remains unclaimed after this further draw, Koko Black reserves the right to withdraw the Prize or redraw the Prize as it sees fit, subject to applicable laws. |
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Additional Terms – Prizes |
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Hóngbāo Red Envelope Gift With Purchase
Gift with purchase available from 9:00am AEST Friday 16 January until 9:00am AEST Monday 16 February or stock runs out. Customers must purchase a Lunar New Year product to receive the gift. The gift with purchase for customers is 1 x Hóngbāo Red Envelope. The offer cannot be used in conjunction with any other offer. Offer is one gift per order only, and is not transferable or refundable in cash, and cannot be applied retroactively. Koko Black reserves the right to change or adjust the Terms & Conditions of this offer at any time.
FREE 6PC GIFT WITH ANY 25PC OR LARGER GIFT BOX PURCHASE
Gift with purchase available in-store at Koko Black stores and online from 9:00am AEST, 6 January 2026, while stocks last. Koko Black reserves the right to end or refuse this offer at any time without notice. Receive 1 x 6-piece Chocolatiers Collection gift box valued at $26.90 when you purchase any 25-piece or larger gift box from Koko Black’s Chocolatiers Collection. For online orders, the 6-piece gift will be automatically added to your cart as “6-Piece Chocolatiers”. Flavours are not selectable. Offer not valid for online "Build Your Own" products. Not to be used in conjunction with any other offer. Limited to one redemption per customer. Offer is not transferable, refundable in cash, or replaceable if lost, and cannot be applied retroactively.
Koko Black “What’s your flavour?” Competition Terms and Conditions
Schedule to Terms and Conditions
|
Promotion Name |
Koko Black What’s your flavour? |
|
Promoter |
Koko Black Australia Pty Ltd (ABN 77 610 100 546) of 111 – 117 Bamfield Road, Heidelberg West, VIC 3081, Australia. |
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Jurisdiction |
Australia wide |
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Entry Procedure |
To enter, entrants must, during the Promotion Period: 1. Go to https://www.kokoblack.com/pages/competitions 2. Tell us in 25 words or less what their favourite Koko Black product is and why? |
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Promotion Period |
The Promotion opens at 9:01am (AEDT) on 29 December 2025 and closes at 11:59pm (AEDT) on 1 February 2026. No entries will be accepted after this time. |
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Entry Restrictions |
To be eligible entrants must during the Promotion Period: 1. be 18 years or over; 2. reside in an Australian State/Territory; 3. correctly follow the Entry Procedure; 4. accept these Terms & Conditions. |
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Maximum Number of Entries |
Entrants may enter multiple times so long as each entry is unique. |
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Prize Details
|
There will be five (5) winners who will each win 1x years’ supply (equating to 1 pack per week) of Koko Black All Rounds. All Round packs will be between 85g – 100g each valued at $13.90 and flavours and varieties are at the discretion of Koko Black. 13 packs per mail out. Prizes will be mailed out Quarterly over a 12-month period.
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Total Prize Pool |
Total prize value of $3,614 (incl. GST). |
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Draw Details
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Draw Date: 11 February 2025. |
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Time: 10:00am (AEDT). |
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Location: 111 – 117 Bamfield Road, Heidelberg West, VIC 3081, Australia. |
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Draw Method: Winners selected based on merit |
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Prize Restrictions (if any) |
Not applicable. |
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Notification of Winner(s) |
The winner will be notified by email within 24 hours of the Draw Date. Koko Black is not required to make any other attempt to notify the Winner(s). |
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Publication Details |
Winner’s name will be published on the Koko Black website within 24 hours of the Draw Date. |
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Prize Claim Date |
Prizes must be claimed by 9 June 2026. |
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Unclaimed Prize Arrangements |
If the Prize is not claimed by the Prize Claim Date or is deemed invalid in accordance with the Conditions of Entry, the Prize is forfeited and a further draw shall take place. |
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Date: 10 June 2026. |
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Time: 10:00am (AEST). |
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Location: Koko Black, 111 – 117 Bamfield Road, Heidelberg West, VIC 3081, Australia. |
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Notification and Publication Date: Redraw winner will be notified around 9:00AM (AEDT) on 10 June 2026 via email only. Koko Black is not required to make any other attempt to notify the winner. If the Prize remains unclaimed after this further draw, Koko Black reserves the right to withdraw the Prize or redraw the Prize as it sees fit, subject to applicable laws. |
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Additional Terms – Prizes |
Prize condition: The Promoter is not liable for any product(s) that has been lost, stolen, damaged or tampered with in any way once awarded. Koko Black Privacy Policy: Promotion is subject to Koko Black’s Privacy Policy can be found at: https://www.kokoblack.com/pages/privacy-policy. Entrants must ensure reviews comply with our Privacy Policy and all applicable privacy laws. |
Terms and Conditions
1. Instructions and information on how to enter form part of these Terms and Conditions. Participation in this Promotion constitutes acceptance of these Terms and Conditions (and Schedule).
2. Any capitalised terms used in these Terms and Conditions have the meaning given in the Schedule, unless stated otherwise.
3. Directors, management, employees and contractors of the Promoter and those of any agencies, retailers and suppliers associated with this Promotion and the immediate family members of these people are ineligible to enter. “Immediate family member” means spouse, parent, natural or adopted child, and sibling (whether natural or adopted by a parent), whether or not they live in the same household as the director, manger, employee, officer or contractor.
4. The Promotion will be conducted during the Promotion Period.
5. Eligibility to enter the Promotion is subject to the Entry Restrictions.
6. To enter the Promotion, entrants must complete the Entry Procedure and comply with all other applicable requirements during the Promotion Period. Entries must be submitted in accordance with the Entry Procedure and will not be accepted in any other form. No responsibility is accepted by the Promoter for late, lost, misdirected, ineligible or illegible/inaudible entries (including lost, stolen, forged, defaced or damaged proof of entry). The Promoter and/or its representatives may conduct security and/or verification checks in their absolute discretion to determine the bona fides of an entrant’s eligibility to enter the Promotion. Ineligible entries will be deemed to be invalid.
7. Where an entry is deemed invalid (at the Promoter’s absolute discretion) prior to the Prize Claim Date, the Promoter may determine a new winner in accordance with the Unclaimed Prize Arrangements.
8. The Promoter’s decisions in connection with the Promotion are final and no correspondence will be entered into.
9. All entries and the content contained in those entries become the property of the Promoter. Once submitted, no changes to or withdrawal of an entry will be permitted. Entries will not be returned by the Promoter.
10. Entries must be received by the Promoter and will be deemed to have been received at the time of receipt by the Promoter. Online, SMS and other electronic entries are deemed to have been received at the time of receipt into the Promotion database and not at the time of transmission by the entrant.
11. Any costs associated with entering this Promotion are the responsibility of the entrant.
12. Nothing in these Terms and Conditions limits, excludes, modifies or purports to limit, exclude or modify the statutory consumer guarantees or implied warranties as provided under any applicable consumer protection laws.
13. All valid entries will be judged by the judge(s) based upon creativity, literary merit and originality. This is a game of skill and chance plays no part in determining the winner. The Prize(s) will be awarded according to the Prize Details.
14. Winners will be notified in accordance with the Notification of Winners and Publication Details. Winners’ names and State/Territory of residence will be published as specified in the Schedule. The Promoter and the companies and agencies associated with this Promotion may also publish the name and State/Territory of the winners on their website(s).
15. The Prize(s) is/are specified in the Prize Details. The Prize(s) is/are subject to any restrictions specified in the Schedule. The Total Prize Pool is specified in the Schedule.
16. If the Prize winner, or recipient or participant in a challenge or activity in connection with this Promotion is younger than 18 years of age, a parent or legal guardian of that person must be present for the duration of that event, as one of the participants.
17. The entrant acknowledges that there may be inherent risks involved in entering this Promotion or taking or participating in the Prize(s). Any entrant, prize winner and/or participants in a Promotion event may be required to sign an acknowledgement of risk and waiver of liability for participation in the Promotion or a prize event and to expressly acknowledge that entry into this Promotion or participation in a Promotion event or Prize may be inherently dangerous, and that if they choose to participate they will do so at their own risk. In particular, a reasonable level of health and fitness may be required. The Promoter reserves the right to preclude participation of anyone refusing to sign the acknowledgement/waiver or any person who is suffering from asthma, epilepsy, significant back or neck problems, physical or mental disabilities, or is pregnant or in the Promoter’s sole discretion is not able to participate in any of the experiences for their own or anyone’s safety.
18. The Promoter will not be liable for any loss (including but not limited to indirect or consequential loss), damage or personal injury which is suffered or sustained (including without limitation to that caused by any person’s negligence) relating to this Promotion or the awarding or taking of the Prize(s) except for any liability which cannot be excluded by law (in which case liability is limited to the minimum amount allowable by law).
19. The Prizes and/or parts of the Prize(s) is/are not transferable, refundable or exchangeable and cannot be taken as cash (unless the Prize is cash). If a Prize, or an element of a Prize, is unavailable for any reason, the Promoter reserves the right to substitute another prize of equal or greater value for that prize, or element of it, subject to the approval of any relevant authority. The Promoter and its representatives will not be liable for any damage to or delay in transit of prizes. The Prize must be taken as stated and no compensation will be paid if the winner is unable to accept the Prize.
20. The Prize is subject to the terms and conditions of any third party service providers and the Prize Provider and the Promotor will have no liability in relation to any element of the Prize provided by a third party provider.
21. The Promoter accepts no responsibility for any tax implications that may arise from winning of the prizes. Independent financial advice should be sought.
22. The Promoter is not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, communication network, computer equipment, software, technical problems or traffic congestion on the Internet or at any web site, or any combination thereof, including any error, omission, alteration, tampering, deletion, theft destruction, transmission interruption, communications failure or otherwise, any injury or damage to entries or to participants’ or any other person's computer related to or resulting from participation in or downloading any materials in this Promotion. If the Promotion is not capable of being conducted due to circumstances beyond the Promoter’s control, including due to any technical or communications problems, the Promoter reserves the right to amend, suspend or cancel the Promotion subject to approval from any relevant authority.
23. The Promoter reserves the right to disqualify all entries from any entrant who tampers with, or benefits from tampering with, the entry process or the Promotion. Entrants can enter the Promotion up to the Maximum Number of Entries. Entries must be submitted separately and each entry must individually meet the Entry Requirements and be subject to the Entry Restrictions. Automatically- or computer-generated entries will not be accepted.
24. The Promoter may, in its sole discretion, declare any or all entries made by an entrant invalid, and/or prohibit further participation by an entrant in this Promotion or a prize event/activity if the entrant:
(a) disrupts, annoys, abuses, threatens, harasses or attempts to do any of these things to the Promoter, another entrant or potential entrant of, or anyone else associated with, this Promotion; or
(b) engages in conduct in relation to this Promotion which is misleading, deceptive, fraudulent or damaging to the Promoter’s goodwill or reputation.
25. This Promotion, or any aspect of it, may be changed or withdrawn by the Promotor at any time without prior notification. In the event of any dispute, the Promotor will be the sole arbitrator and its decision will be final (subject to any laws that may apply).
26. The Promoter and its agencies and representatives associated with this Promotion will not be liable for any loss (including but not limited to indirect or consequential loss), damage or personal injury which is suffered or sustained (including without limitation to that caused by any person’s negligence) relating to this Promotion or the awarding or taking of the prizes except for any liability which cannot be excluded by law (in which case liability is limited to the minimum amount allowable by law).
27. The Promoter may use any personal information entrants provide in connection with this Promotion for the purpose of the Promotion, and also in advertisements, publications, media statements and other promotional material associated with the Promotion. The Promoter may disclose the information for those purposes to its related bodies corporate and contractors. If entrants do not provide the information requested, they will not be able to enter the Promotion. The Promoter is bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). If entrants have any concerns or queries about the way their personal information is managed by the Promoter, they should contact the Promoter by emailing hello@kokoblack.com. A copy of the Promoter’s privacy policy can be viewed at www.kokoblack.com/pages/privacy-policy. The privacy policy contains information about how entrants can gain access to or seek correction of personal information that the Promoter holds about them. It also contains information about how entrants can make a privacy complaint and how the Promoter will deal with it.
28. By entering the Promotion, the Entrant consents to receipt of information (including via post, phone, email and SMS) regarding the Promotion and other emails or communications which inform the Entrant of the Promoter’s other publications, products, services and events and to promote third party goods and services the Entrant may be interested in. The Promoter may continue to provide the Entrant with this information for an indefinite period unless and until advised otherwise by the Entrant.
29. These Terms and Conditions are governed by, and are to be construed in accordance with, the laws enforceable in Victoria, Australia. Each party submits to the exclusive jurisdiction of the courts exercising jurisdiction in Victoria, Australia and any court hearing appeals from those courts.
30. Any provision in these Terms and Conditions which is invalid or unenforceable in any jurisdiction is to be read down for the purpose of that jurisdiction, if possible, so as to be valid and enforceable, and otherwise must be severed to the extent of the invalidity or unenforceability, without affecting the remaining provisions of these Terms and Conditions or affecting the validity or enforceability of that provision in any other jurisdiction.
30% OFF ALL CHRISTMAS
Offer valid instore and online only from 8.00am AEST on 25th December 2025 - 11.59pm 8th January 2026 on Christmas products only, while stocks last. Discount is applied automatically at checkout. Not to be used in conjunction with any other offer. Offer cannot be applied retroactively. Offer excludes Build Your Own Hamper(s), Build Your Own Praline(s), Alcohol, Personalisation, Candles, Gifting Tin and Gift cards. Offer is not transferable, refundable in cash or replaceable if lost.
Crown Opening Offer Terms and Conditions
Spend and Save offer available at Koko Black Crown store only 09:00am AEDT Thursday 18 December 2025 until 11:59pm AEDT Thursday 18 December 2025.
Customers must spend $150 or more in a single transaction to qualify for the $20 discount.
Customers must spend $200 or more in a single transaction to qualify for the $30 discount.
Customers must spend $300 or more in a single transaction to qualify for the $50 discount.
Excludes gift vouchers. Discount will be automatically applied at checkout. Not to be used in conjunction with any other offer. Offer excludes Build Your Own Hamper(s), Build Your Own Praline(s), & Candles. Offe r is not transferable, refundable in cash or replaceable if lost. Orders made outside the offer online period are not eligible for the offer. Due to the high volume of orders, orders cannot be changed once placed. Due to the high volume of demand, Koko Black cannot guarantee the availability of stock during the offer period. Koko Black reserves the right to change or adjust the Terms & Conditions of this offer at any time.
Koko Black KitchenAid Giveaway Terms and Conditions:
Winner: Emilija Kronbergs
Schedule to Terms and Conditions
|
Promotion Name |
Koko Black KitchenAid Giveaway |
|
Promoter |
Koko Black Australia Pty Ltd (ABN 77 610 100 546) of 111 – 117 Bamfield Road, Heidelberg West, VIC 3081, Australia. |
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Jurisdiction |
Australia wide. |
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Entry Procedure |
To enter, entrants must, during the Promotion Period:
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Promotion Period |
The Promotion opens at 9:00am (AEDT) on 8 December 2025 and closes at 11:59pm (AEDT) on December 14, 2025. No entries will be accepted after this time. |
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Entry Restrictions |
To be eligible entrants must during the Promotion Period:
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Maximum Number of Entries |
Entries are limited to one per purchase. However, customers may enter multiple times by making multiple purchases.
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Draw Details
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Draw Date: 16 December, 2025. |
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Time: 1:00pm (AEDT). |
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Location: 111 – 117 Bamfield Road, Heidelberg West, VIC 3081, Australia. |
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Draw Method: Winners selected at random. |
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Prize Details
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There will be one (1) winner who will win one (1) KitchenAid KSM195 Artisan Tilt Head Stand Mixer Almond Cream at $1,049 (inc GST). Prize includes shipping of the KitchenAid to the winner. |
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Total Prize Pool |
Total prize value of $1,049 (incl. GST). |
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Prize Restrictions (if any) |
Not applicable. |
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Notification of Winner(s) |
The winner will be notified by email within 24 hours of the Draw Date. Koko Black is not required to make any other attempt to notify the Winner(s). |
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Publication Details |
Winner’s name will be published on the Koko Black website within 24 hours of the Draw Date. |
|
Prize Claim Date |
Prizes must be claimed by 17 March, 2026. |
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Unclaimed Prize Arrangements |
If the Prize is not claimed by the Prize Claim Date or is deemed invalid in accordance with the Conditions of Entry, the Prize is forfeited and a further draw shall take place. |
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Date: 18 March, 2026. |
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Time: 10:00am (AEST). |
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Location: Koko Black, 111 – 117 Bamfield Road, Heidelberg West, VIC 3081, Australia. |
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Notification and Publication Date: Redraw winner will be notified around 9:00AM (AEDT) on 19 March, 2025 via email only. Koko Black is not required to make any other attempt to notify the winner. If the Prize remains unclaimed after this further draw, Koko Black reserves the right to withdraw the Prize or redraw the Prize as it sees fit, subject to applicable laws. |
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Additional Terms – Prizes |
Prize condition: The Promoter is not liable for any product(s) that has been lost, stolen, damaged or tampered with in any way once awarded. Koko Black Privacy Policy: Promotion is subject to Koko Black’s Privacy Policy can be found at: https://www.kokoblack.com/pages/privacy-policy. Entrants must ensure reviews comply with our Privacy Policy and all applicable privacy laws. |
Terms and Conditions
-
Instructions and information on how to enter form part of these Terms and Conditions. Participation in this Promotion constitutes acceptance of these Terms and Conditions (and Schedule).
-
Any capitalised terms used in these Terms and Conditions have the meaning given in the Schedule, unless stated otherwise.
-
Directors, management, employees and contractors of the Promoter and those of any agencies, retailers and suppliers associated with this Promotion and the immediate family members of these people are ineligible to enter. “Immediate family member” means spouse, parent, natural or adopted child, and sibling (whether natural or adopted by a parent), whether or not they live in the same household as the director, manger, employee, officer or contractor.
-
The Promotion will be conducted during the Promotion Period.
-
Eligibility to enter the Promotion is subject to the Entry Restrictions.
-
To enter the Promotion, entrants must complete the Entry Procedure and comply with all other applicable requirements during the Promotion Period. Entries must be submitted in accordance with the Entry Procedure and will not be accepted in any other form. No responsibility is accepted by the Promoter for late, lost, misdirected, ineligible or illegible/inaudible entries (including lost, stolen, forged, defaced or damaged proof of entry). The Promoter and/or its representatives may conduct security and/or verification checks in their absolute discretion to determine the bona fides of an entrant’s eligibility to enter the Promotion. Ineligible entries will be deemed to be invalid.
-
Where an entry is deemed invalid (at the Promoter’s absolute discretion) prior to the Prize Claim Date, the Promoter may determine a new winner in accordance with the Unclaimed Prize Arrangements.
-
The Promoter’s decisions in connection with the Promotion are final and no correspondence will be entered into.
-
All entries and the content contained in those entries become the property of the Promoter. Once submitted, no changes to or withdrawal of an entry will be permitted. Entries will not be returned by the Promoter.
-
Entries must be received by the Promoter and will be deemed to have been received at the time of receipt by the Promoter. Online, SMS and other electronic entries are deemed to have been received at the time of receipt into the Promotion database and not at the time of transmission by the entrant.
-
Any costs associated with entering this Promotion are the responsibility of the entrant.
-
Nothing in these Terms and Conditions limits, excludes, modifies or purports to lmit, exclude or modify the statutory consumer guarantees or implied warranties as provided under any applicable consumer protection laws.
-
If a Prize is awarded by draw, the prizes draw(s) will be conducted in accordance with the Draw Details. The first valid entry randomly drawn will win a Prize. If a winning entry is invalid, that entry will be disregarded and the prize will be awarded by drawing the next valid entry in accordance with these Terms and Conditions.
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Winners will be notified in accordance with the Notification of Winners and Publication Details. Winners’ names and State/Territory of residence will be published as specified in the Schedule. The Promoter and the companies and agencies associated with this Promotion may also publish the name and State/Territory of the winners on their website(s).
-
The Prize(s) is/are specified in the Prize Details. The Prize(s) is/are subject to any restrictions specified in the Schedule. The Total Prize Pool is specified in the Schedule.
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If the Prize winner, or recipient or participant in a challenge or activity in connection with this Promotion is youner than 18 years of age, a parent or legal guardian of that person must be present for the duration of that event, as one of the participants.
-
The entrant acknowledges that there may be inherent risks involved in entering this Promotion or taking or participating in the Prize(s). Any entrant, prize winner and/or participants in a Promotion event may be required to sign an acknowledgement of risk and waiver of liability for participation in the Promotion or a prize event and to expressly acknowledge that entry into this Promotion or participation in a Promotion event or Prize may be inherently dangerous, and that if they choose to participate they will do so at their own risk. In particular, a reasonable level of health and fitness may be required. The Promoter reserves the right to preclude participation of anyone refusing to sign the acknowledgement/waiver or any person who is suffering from asthma, epilepsy, significant back or neck problems, physical or mental disabilities, or is pregnant or in the Promoter’s sole discretion is not able to participate in any of the experiences for their own or anyone’s safety.
-
The Promoter will not be liable for any loss (including but not limited to indirect or consequential loss), damage or personal injury which is suffered or sustained (including without limitation to that caused by any person’s negligence) relating to this Promotion or the awarding or taking of the Prize(s) except for any liability which cannot be excluded by law (in which case liability is limited to the minimum amount allowable by law).
-
The Prizes and/or parts of the Prize(s) is/are not transferable, refundable or exchangeable and cannot be taken as cash (nless the Prize is cash). If a Prize, or an element of a Prize, is unavailable for any reason, the Promoter reserves the right to substitute another prize of equal or greater value for that prize, or element of it, subject to the approval of any relevant authority. The Promoter and its representatives will not be liable for any damage to or delay in transit of prizes. The Prize must be taken as stated and no compensation will be paid if the winner is unable to accept the Prize.
-
The Prize is subject to the terms and conditions of any third party service providers and the Prize Provider and the Promotor will have no liability in relation to any element of the Prize provided by a third party provider.
-
The Promoter accepts no responsibility for any tax implications that may arise from winning of the prizes. Independent financial advice should be sought.
-
The Promoter is not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, communication network, computer equipment, software, technical problems or traffic congestion on the Internet or at any web site, or any combination thereof, including any error, omission, alteration, tampering, deletion, theft destruction, transmission interruption, communications failure or otherwise, any injury or damage to entries or to participants’ or any other person's computer related to or resulting from participation in or downloading any materials in this Promotion. If the Promotion is not capable of being conducted due to circumstances beyond the Promoter’s control, including due to any technical or communications problems, the Promoter reserves the right to amend, suspend or cancel the Promotion subject to approval from any relevant authority.
-
The Promoter reserves the right to disqualify all entries from any entrant who tampers with, or benefits from tampering with, the entry process or the Promotion. Entrants can enter the Promotion up to the Maximum Number of Entries. Entries must be submitted separately and each entry must individually meet the Entry Requirements and be subject to the Entry Restrictions. Automatically- or computer-generated entries will not be accepted.
-
The Promoter may, in its sole discretion, declare any or all entries made by an entrant invalid, and/or prohibit further participation by an entrant in this Promotion or a prize event/activity if the entrant:
-
disrupts, annoys, abuses, threatens, harasses or attempts to do any of these things to the Promoter, another entrant or potential entrant of, or anyone else associated with, this Promotion; or
-
engages in conduct in relation to this Promotion which is misleading, deceptive, fraudulent or damaging to the Promoter’s goodwill or reputation.
-
This Promotion, or any aspect of it, may be changed or withdrawn by the Promotor at any time without prior notification. In the event of any dispute, the Promotor will be the sole arbitrator and its decision will be final (subject to any laws that may apply).
-
The Promoter and its agencies and representatives associated with this Promotion will not be liable for any loss (including but not limited to indirect or consequential loss), damage or personal injury which is suffered or sustained (including without limitation to that caused by any person’s negligence) relating to this Promotion or the awarding or taking of the prizes except for any liability which cannot be excluded by law (in which case liability is limited to the minimum amount allowable by law).
-
The Promoter may use any personal information entrants provide in connection with this Promotion for the purpose of the Promotion, and also in advertisements, publications, media statements and other promotional material associated with the Promotion. The Promoter may disclose the information for those purposes to its related bodies corporate and contractors. If entrants do not provide the information requested, they will not be able to enter the Promotion. The Promoter is bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). If entrants have any concerns or queries about the way their personal information is managed by the Promoter, they should contact the Promoter by emailing hello@kokoblack.com. A copy of the Promoter’s privacy policy can be viewed at www.kokoblack.com/pages/privacy-policy. The privacy policy contains information about how entrants can gain access to or seek correction of personal information that the Promoter holds about them. It also contains information about how entrants can make a privacy complaint and how the Promoter will deal with it.
-
By entering the Promotion, the Entrant consents to receipt of information (including via post, phone, email and SMS) regarding the Promotion and other emails or communications which inform the Entrant of the Promoter’s other publications, products, services and events and to promote third party goods and services the Entrant may be interested in. The Promoter may continue to provide the Entrant with this information for an indefinite period unless and until advised otherwise by the Entrant.
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These Terms and Conditions are governed by, and are to be construed in accordance with, the laws enforceable in Victoria, Australia. Each party submits to the exclusive jurisdiction of the courts exercising jurisdiction in Victoria, Australia and any court hearing appeals from those courts.
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Any provision in these Terms and Conditions which is invalid or unenforceable in any jurisdiction is to be read down for the purpose of that jurisdiction, if possible, so as to be valid and enforceable, and otherwise must be severed to the extent of the invalidity or unenforceability, without affecting the remaining provisions of these Terms and Conditions or affecting the validity or enforceability of that provision in any other jurisdiction.
30% OFF ADVENT CALENDARS
Offer valid instore only from 9.00am AEST on 2nd December 2025. Receive 30% off all Advent Calendars; discount is applied automatically at checkout. Offer available while stocks last and is not transferable between stores, refundable for cash, or replaceable if lost. Offer cannot be applied retroactively.
BRISBANE ARCADE OPENING OFFERS:
Terms and Conditions:
General Terms
All offers are valid exclusively at Koko Black Brisbane Arcade. Offers cannot be redeemed for cash or combined with other promotions. All offers are subject to availability while stocks last.
First 100 Customers – $200 Shopping Spree
This offer is valid on 5th December 2025 only. It is limited to the first 100 customers in-store. Groups count as one customer. The $200 credit must be used on the same day and in one transaction. The credit is non-transferable and cannot be redeemed for cash.
Opening Weekend Free Gift Box
This offer is valid on 5th, 6th, and 7th December 2025. Customers must spend a minimum of $100 in one transaction and be a registered Koko Black member at the time of purchase. The offer is limited to 100 redemptions per day. The free gift box cannot be exchanged or refunded.
Free Praline with Drink Purchase
This offer is valid until 11th December 2025. Customers will receive one praline per drink purchased. The offer is available while stocks last.
Free Personalisation
This offer is valid during the opening period. Free personalisation applies to Marbles, Blocks, and selected Gift Boxes only. Personalisation options are subject to availability.
BUNDLE OFFER: BUY 4 STAR POPS FOR $16
Offer applies to Koko Black chocolate Falling Star Pop varieties only. Customers must add 4 eligible Falling Star Pop products to their cart in a single transaction to receive the promotional price, with the discount automatically applied at checkout. This offer is not valid in conjunction with any other offer, discount or promotion. Valid from 11:00am AEDT 25 November while stocks last. Koko Black reserves the right to amend or withdraw this offer at any time.
BUNDLE OFFER: BUY 3 INBETWEENS FOR $52
Offer applies to 100g-130g Koko Black chocolate InBetween varieties only. Customers must add 3 eligible InBetween products to their cart in a single transaction to receive the promotional price, with the discount automatically applied at checkout. This offer is not valid in conjunction with any other offer, discount or promotion. Valid from 11:00am AEDT 25 November until 11:00am AEDT on 26 November 2025, or while stocks last. Koko Black reserves the right to amend or withdraw this offer at any time.
BUNDLE OFFER: BUY 8 CUBES FOR $88
Offer applies to Koko Black chocolate cube varieties only. Customers must add eight eligible cubes to their cart in a single transaction to receive the promotional price, with the discount automatically applied at checkout. This offer is not valid in conjunction with any other offer, discount or promotion. Valid from 11:00am AEDT 25 November while stocks last. Koko Black reserves the right to amend or withdraw this offer at any time.
BUNDLE OFFER: BUY 3 BLOCKS FOR $35
Offer applies to selected 80g Koko Black chocolate block varieties only. Customers must add three eligible 80g blocks to their cart in a single transaction to receive the promotional price, with the discount automatically applied at checkout. This offer is not valid in conjunction with any other offer, discount or promotion. Valid from 11:00am AEDT 25 November until 11:00am AEDT on 26 November 2025, or while stocks last. Koko Black reserves the right to amend or withdraw this offer at any time.
SPEND & SAVE ONLINE PROMOTIONAL OFFER
Spend and Save offer available online from 9:00am AEDT Tuesday 25 November 2025 until 11:59pm AEDT Monday 1st December 2025.
Customers must spend $150 or more in a single transaction to qualify for the $20 discount.
Customers must spend $200 or more in a single transaction to qualify for the $30 discount.
Customers must spend $300 or more in a single transaction to qualify for the $50 discount.
Excludes gift vouchers. Discount will be automatically applied at checkout. Not to be used in conjunction with any other offer. Offer excludes Build Your Own Hamper(s), Build Your Own Praline(s), Alcohol, Personalisation & Candles. . Offer is not transferable, refundable in cash or replaceable if lost. Orders made outside the offer online period are not eligible for the offer. Due to the high volume of orders, orders cannot be changed once placed. Due to the high volume of demand, Koko Black cannot guarantee the availability of stock during the offer period.
SPIN & WIN - ONLINE EXCLUSIVE PROMOTIONAL OFFER
Rewards and prizes from the Koko Black Spin & Win promotion expire at 11:59pm AEDT on 24 November 2025. The promotion is valid online only, and customers must check out using the same email address used when spinning the wheel. Rewards can only be redeemed with an online purchase of $150 or more, and once the minimum spend is met, eligible rewards, discounts, and gift with purchase offers will be automatically applied at checkout unless a unique discount code is required. Discount codes and rewards cannot be redeemed on gift vouchers, personalised sleeves, alcohol products, Build Your Own Hampers, or candles. All rewards are non-transferable, non-refundable, not redeemable for cash, cannot be used in conjunction with other promotional offers, and will not be reissued or extended. Gift-with-purchase rewards may be subject to change pending availability. Koko Black reserves the right to amend, suspend, or withdraw the promotion at any time without notice, and use of any reward constitutes acceptance of these Terms and Conditions.
TERMS AND CONDITIONS: GAME OF CHANCE SPIN & WIN - ONLINE
Schedule to Terms and Conditions
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Promotion Name |
Christmas Spin & Win – Game of Chance |
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Promoter |
Koko Black Australia Pty Ltd (ABN 77 610 100 546) of 111 Bamfield Road | Heidelberg West, VIC 3081 |
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Permit Numbers |
N/A
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Relevant State(s) and/or Territory(ies) |
Australia wide. |
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Entry Procedure |
To enter, Entrants must, during the Promotion Period:
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Promotion Period |
The Promotion opens at 9:00am AEDT on Friday 21 November 2025 and closes at 11:59pm AEDT on Monday 24 November 2025. No entries will be accepted after this time and all Prizes must be redeemed within this Promotion Period. |
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Entry Restrictions |
Entrant must:
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Maximum Number of Entries |
Entries are limited to one entry per email. |
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Draw Details
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Date: N/A |
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Time: N/A |
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Location: N/A |
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Draw Method: A Prize will be allocated at random when each Entrant ‘spins’ the virtual wheel. |
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Prize Details
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The Prize consists of one (1) item (only) from the Prize Pool per Entrant. The Prize Pool consists of 10 different prizes, as displayed in the virtual ‘spin and win’ wheel, which include:
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Total Prize Pool |
Total Prize Pool is dependant on the Entrant’s purchase amount, and is therefore, variable. The Products included in the Prize Pool have the following RRP’s:
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Prize Restrictions (if any) |
Prizes are only redeemable with an online purchase of $150 or more within the Promotion Period (Minimum Purchase) and the discount code must be applied by the Entrant at checkout. |
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Notification of Winner(s) |
Each Entrant will be notified of the Prize instantly after they ‘spin’ the virtual wheel, and depending on the Prize: receive a confirmation email containing the Prize details; or discount code will appear on their screen (as applicable). |
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Publication Details |
N/A. |
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Prize Claim Date |
Prizes are redeemable immediately after Entrants ‘spin’ the virtual wheel and must be redeemed within the Promotion Period. |
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Unclaimed Prize Arrangements |
If Entrants fail to redeem their Prize within the Promotion Period, the Prize is forfeited. |
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Date: N/A |
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Time: N/A |
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Location: N/A |
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Notification and Publication Date: N/A |
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Additional Terms – Prizes |
Koko Black Privacy Policy: Promotion is subject to KoKo Black’s Privacy Policy can be found at: https://www.kokoblack.com/pages/privacy-policy. Promotional Terms & Conditions: Promotion is subject to Koko Black’s Promotional Terms & Conditions found at: https://www.kokoblack.com/pages/promotional-terms-conditions. Online Terms of Sale: Prizes are only redeemable online and are subject to Koko Black’s Online Terms of Sale found at: https://www.kokoblack.com/pages/online-terms-of-sale. Koko Black Gift Card T&Cs: Any Prize that is a gift voucher is subject to Koko Black’s standard Gift Card terms and conditions found at: https://www.kokoblack.com/pages/terms-and-conditions. Shopify T&Cs: Entry and participation in the Promotion is dependent on Entrants following and acting in accordance with any applicable Shopify T&Cs. |
Terms and Conditions
1. Instructions and information on how to enter form part of these Terms and Conditions. Participation in this Promotion constitutes acceptance of these Terms and Conditions (and Schedule).
2. Any capitalised terms used in these Terms and Conditions have the meaning given in the Schedule, unless stated otherwise.
3. Directors, management, employees and contractors of the Promoter and those of any agencies, retailers and suppliers associated with this Promotion and the immediate family members of these people are ineligible to enter. “Immediate family member” means spouse, parent, natural or adopted child, and sibling (whether natural or adopted by a parent), whether or not they live in the same household as the director, manger, employee, officer or contractor.
4. The Promotion will be conducted during the Promotion Period.
5. Eligibility to enter the Promotion is subject to the Entry Restrictions.
6. To enter the Promotion, entrants must complete the Entry Procedure and comply with all other applicable requirements during the Promotion Period. Entries must be submitted in accordance with the Entry Procedure and will not be accepted in any other form. No responsibility is accepted by the Promoter for late, lost, misdirected, ineligible or illegible/inaudible entries (including lost, stolen, forged, defaced or damaged proof of entry). The Promoter and/or its representatives may conduct security and/or verification checks in their absolute discretion to determine the bona fides of an entrant’s eligibility to enter the Promotion. Ineligible entries will be deemed to be invalid.
7. Where an entry is deemed invalid (at the Promoter’s absolute discretion) prior to the Prize Claim Date, the Promoter may determine a new winner in accordance with the Unclaimed Prize Arrangements.
8. The Promoter’s decisions in connection with the Promotion are final and no correspondence will be entered into.
9. All entries and the content contained in those entries become the property of the Promoter. Once submitted, no changes to or withdrawal of an entry will be permitted. Entries will not be returned by the Promoter.
10. Entries must be received by the Promoter and will be deemed to have been received at the time of receipt by the Promoter. Online, SMS and other electronic entries are deemed to have been received at the time of receipt into the Promotion database and not at the time of transmission by the entrant.
11. Any costs associated with entering this Promotion are the responsibility of the entrant.
12. Nothing in these Terms and Conditions limits, excludes, modifies or purports to lmit, exclude or modify the statutory consumer guarantees or implied warranties as provided under any applicable consumer protection laws.
13. If a Prize is awarded by draw, the prizes draw(s) will be conducted in accordance with the Draw Details. The first valid entry randomly drawn will win a Prize. If a winning entry is invalid, that entry will be disregarded and the prize will be awarded by drawing the next valid entry in accordance with these Terms and Conditions.
14. Winners will be notified in accordance with the Notification of Winners and Publication Details. Winners’ names and State/Territory of residence will be published as specified in the Schedule. The Promoter and the companies and agencies associated with this Promotion may also publish the name and State/Territory of the winners on their website(s).
15. The Prize(s) is/are specified in the Prize Details. The Prize(s) is/are subject to any restrictions specified in the Schedule. The Total Prize Pool is specified in the Schedule.
16. If the Prize winner, or recipient or participant in a challenge or activity in connection with this Promotion is youner than 18 years of age, a parent or legal guardian of that person must be present for the duration of that event, as one of the participants.
17. The entrant acknowledges that there may be inherent risks involved in entering this Promotion or taking or participating in the Prize(s). Any entrant, prize winner and/or participants in a Promotion event may be required to sign an acknowledgement of risk and waiver of liability for participation in the Promotion or a prize event and to expressly acknowledge that entry into this Promotion or participation in a Promotion event or Prize may be inherently dangerous, and that if they choose to participate they will do so at their own risk. In particular, a reasonable level of health and fitness may be required. The Promoter reserves the right to preclude participation of anyone refusing to sign the acknowledgement/waiver or any person who is suffering from asthma, epilepsy, significant back or neck problems, physical or mental disabilities, or is pregnant or in the Promoter’s sole discretion is not able to participate in any of the experiences for their own or anyone’s safety.
18. The Promoter will not be liable for any loss (including but not limited to indirect or consequential loss), damage or personal injury which is suffered or sustained (including without limitation to that caused by any person’s negligence) relating to this Promotion or the awarding or taking of the Prize(s) except for any liability which cannot be excluded by law (in which case liability is limited to the minimum amount allowable by law).
19. The Prizes and/or parts of the Prize(s) is/are not transferable, refundable or exchangeable and cannot be taken as cash (unless the Prize is cash). If a Prize, or an element of a Prize, is unavailable for any reason, the Promoter reserves the right to substitute another prize of equal or greater value for that prize, or element of it, subject to the approval of any relevant authority. The Promoter and its representatives will not be liable for any damage to or delay in transit of prizes. The Prize must be taken as stated and no compensation will be paid if the winner is unable to accept the Prize.
20. The Prize is subject to the terms and conditions of any third party service providers and the Prize Provider and the Promotor will have no liability in relation to any element of the Prize provided by a third party provider.
21. The Promoter accepts no responsibility for any tax implications that may arise from winning of the prizes. Independent financial advice should be sought.
22. The Promoter is not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, communication network, computer equipment, software, technical problems or traffic congestion on the Internet or at any web site, or any combination thereof, including any error, omission, alteration, tampering, deletion, theft destruction, transmission interruption, communications failure or otherwise, any injury or damage to entries or to participants’ or any other person's computer related to or resulting from participation in or downloading any materials in this Promotion. If the Promotion is not capable of being conducted due to circumstances beyond the Promoter’s control, including due to any technical or communications problems, the Promoter reserves the right to amend, suspend or cancel the Promotion subject to approval from any relevant authority.
23. The Promoter reserves the right to disqualify all entries from any entrant who tampers with, or benefits from tampering with, the entry process or the Promotion. Entrants can enter the Promotion up to the Maximum Number of Entries. Entries must be submitted separately and each entry must individually meet the Entry Requirements and be subject to the Entry Restrictions. Automatically- or computer-generated entries will not be accepted.
24. The Promoter may, in its sole discretion, declare any or all entries made by an entrant invalid, and/or prohibit further participation by an entrant in this Promotion or a prize event/activity if the entrant:
(a) disrupts, annoys, abuses, threatens, harasses or attempts to do any of these things to the Promoter, another entrant or potential entrant of, or anyone else associated with, this Promotion; or
(b) engages in conduct in relation to this Promotion which is misleading, deceptive, fraudulent or damaging to the Promoter’s goodwill or reputation.
25. This Promotion, or any aspect of it, may be changed or withdrawn by the Promotor at any time without prior notification. In the event of any dispute, the Promotor will be the sole arbitrator and its decision will be final (subject to any laws that may apply).
26. The Promoter and its agencies and representatives associated with this Promotion will not be liable for any loss (including but not limited to indirect or consequential loss), damage or personal injury which is suffered or sustained (including without limitation to that caused by any person’s negligence) relating to this Promotion or the awarding or taking of the prizes except for any liability which cannot be excluded by law (in which case liability is limited to the minimum amount allowable by law).
27. The Promoter may use any personal information entrants provide in connection with this Promotion for the purpose of the Promotion, and also in advertisements, publications, media statements and other promotional material associated with the Promotion. The Promoter may disclose the information for those purposes to its related bodies corporate and contractors. If entrants do not provide the information requested, they will not be able to enter the Promotion. The Promoter is bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). If entrants have any concerns or queries about the way their personal information is managed by the Promoter, they should contact the Promoter by emailing hello@kokoblack.com[RL1] . A copy of the Promoter’s privacy policy can be viewed at www.kokoblack.com/pages/privacy-policy. The privacy policy contains information about how entrants can gain access to or seek correction of personal information that the Promoter holds about them. It also contains information about how entrants can make a privacy complaint and how the Promoter will deal with it.
28. By entering the Promotion, the Entrant consents to receipt of information (including via post, phone, email and SMS) regarding the Promotion and other emails or communications which inform the Entrant of the Promoter’s other publications, products, services and events and to promote third party goods and services the Entrant may be interested in. The Promoter may continue to provide the Entrant with this information for an indefinite period unless and until advised otherwise by the Entrant.
29. These Terms and Conditions are governed by, and are to be construed in accordance with, the laws enforceable in Victoria, Australia. Each party submits to the exclusive jurisdiction of the courts exercising jurisdiction in Victoria, Australia and any court hearing appeals from those courts.
30. Any provision in these Terms and Conditions which is invalid or unenforceable in any jurisdiction is to be read down for the purpose of that jurisdiction, if possible, so as to be valid and enforceable, and otherwise must be severed to the extent of the invalidity or unenforceability, without affecting the remaining provisions of these Terms and Conditions or affecting the validity or enforceability of that provision in any other jurisdiction.
SPEND & SAVE IN STORE
Offer valid in store from 9:00am on 20 November to 11:59pm on 1 December. Members will receive $20 off when they spend $150, $30 off when they spend $200, or $50 off when they spend $300 in a single transaction. New customers must sign up as a member to access the offer. Offer excludes bundles Hunter candles, lounge items, & Il Migliore items. Offer cannot be used in conjunction with any other promotion, offer, or discount. Offer available while stocks last. Koko Black reserves the right to amend, suspend, or cancel this offer at any time without notice. By participating, customers agree to these Terms and Conditions.
10% OFF GIFT BOX COLLECTION
Offer valid online only from 17 November until 9:00am AEDT on 21 November. Receive 10% off eligible gift boxes; discount is applied automatically at checkout. Exclusions apply. Offer available while stocks last and is not transferable, refundable for cash, or replaceable if lost. Offer cannot be applied retroactively.
MEMBER OFFER - 11% OFF SINGLES DAY SALE
Offer valid online from 8:00am AEDT on 11 November to 8:00am AEDT on 12 November, in store until 11:59PM AEDT 11 November . Members receive 11% off eligible products, automatically applied at checkout when logged in with a cart value of $75 or mor. New customers must create an account to access the offer. Not valid with any other promotion, offer, or discount. Offer excludes Gift Vouchers, Alcohol Products, Candles, Build Your Own Hampers, Personalisation, Lounge & Beverage items. Koko Black reserves the right to amend, suspend, or cancel the offer at any time without notice. By participating, customers agree to these terms and conditions. Offer available while stocks last.
GIFT WITH PURCHASE - SPEND OVER $160 AND RECEIVE TWO FREE DOTTIE CUBES
Gift with purchase available online only from 8:45am AEDT Monday 3 November 2025 until stock runs out. The gift with purchase includes 1 x Magic Pudding Bites Cube 70g and 1 x Moreish Milk Dotties Milk Chocolate 70g valued at $25.80. Not to be used in conjunction with any other offer, limited to one redemption per customer. Offer is not transferable, refundable in cash or replaceable if lost, and cannot be applied retroactively. Online exclusive, offer not redeemable or valid in store or via Click & Collect.
MEMBER OFFER - 10% OFF CHRISTMAS RANGE
Offer valid for 48 hours only, from 9:00am AEDT on 29 October to 9:00am AEDT on 31 October. Valid on selected Koko Black Christmas items. Members receive 10% off eligible products, automatically applied at checkout when logged in. New customers must create an account to access the offer. Not valid with any other promotion, offer, or discount, or on Gift Vouchers, Alcohol Products, Candles, or Build Your Own Hampers. Koko Black reserves the right to amend, suspend, or cancel the offer at any time without notice. By participating, customers agree to these terms and conditions. Offer available while stocks last.
BLOCK OFFER
Purchase any 3 eligible 80–100g Koko Blocks for $35. Available in store only from 12:00am AEST Monday 29 July 2025, for a limited time only while stocks last. Offer applies to selected 80–100g Koko Blocks only. Excludes Natives and Single Origin ranges. Not valid in conjunction with any other offer. Not transferable, refundable in cash, or redeemable retroactively. Koko Black reserves the right to modify or withdraw this offer at any time without notice.
PRALINE OFFER
Buy any 4 loose pralines and receive the 5th (lowest-priced) praline free. Available in store only from 12:00am AEST Monday 22 July 2025 until 11:59pm AEST Sunday 7 September 2025 or while stocks last. Offer applies to loose pralines only. Not valid on pralines selected for gift boxes, including Chocolatier's Selection and Pick Your Own. Not valid in conjunction with any other offer. Not transferable, refundable in cash, or redeemable retroactively. Koko Black reserves the right to modify or withdraw this offer at any time without notice
