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Terms and Conditions

  • To view our Website Terms & Conditions click here.
  • To view our Online Terms of Sale click here.

  • To view our Gift Card Terms & Conditions click here.  
  • To view our Promotional Terms & Conditions click here.



Welcome offer is redeemable:
To customers who receive a unique offer and promo code from Koko Black
From the date of issue until the expiry provided (7 days after issue) with the unique promo code Online at Kokoblack.com The offer is not redeemable: In store at Koko Black. At Affiliate websites In conjunction with any other offer, unless otherwise stated For cash, to purchase gift cards or against a lay-by or prior purchase. On carts with alcohol products or Build Your Own Hampers. To redeem the offer, enter the unique promo code at checkout. The offer is only redeemable once per customer. Due to the high volume of demand Koko Black cannot guarantee the availability of stock during offer period. The offer is subject to our General Terms and Conditions, Delivery, Returns, Loyalty Program and Privacy Policies which are available at Kokoblack.com.au. The offer is not available in conjunction with any other offer, unless otherwise specified. No phone orders will be taken during this period. Click & Collect and Our Store to Your Door services will not be available.


Product Terms

Koko Black reserves the right to substitute hamper or gift box contents based on stock availability, at any time. Substituted products will be of an equal or higher value. 


Personalisation Terms

As the creator of your product, you are solely responsible for the message of the product file you submit on cards & sleeves. Koko Black will use best endeavors to remove inappropriate content.

Koko Black reserves the right to not produce any item that it reasonably believes may contain vulgar, obscene, profane; or which may harass or cause distress or inconvenience to, or incite hatred of, any person.


Delivery Terms

Delivery time frames are an estimate only and exclude order processing times. 

We require 2-4 business days to process orders for dispatch. This excludes Same Day Delivery and 4 Hour Delivery which is processed same day, and DHL Express which is processed the same or next day. During sale & holiday periods like Christmas, this may be extended due to influx of orders.

We do not dispatch on weekends or Victorian or national public holidays.

Areas outside of our refrigerated service radius and will be dispatched with Australia Post Express Post. This service is not refrigerated but orders will be packed with insulation and ice packs to endeavour to keep your chocolates at an ideal temperature. This includes TAS, NT, Far North QLD, as well as regional areas, parcel lockers or PO box addresses. This also includes orders placed with incorrect address information, such as incorrect suburbs or postcodes.

While we do our best to ensure your order is delivered on time, Koko Black cannot be held responsible unforeseen circumstances. This includes severe weather, service interruptions, heavy traffic etc. 

Please note: we are unable to deliver to some islands on the perimeter of Australia. This includes Christmas Island, Kangaroo Island and more.

 For more information, click here